What is a Tier Infraction?
It is when a DA breaks either Company Policy or doesn't follow Amazon Delivery Process, or conducts themselves in a way which doesn't represent our customer, Amazon, in a positive manner.
What Happens?
Tina gets an email, we conduct an investigation, and if found at fault the DA will receive the appropriate action based on our policies.
If a DA receives 3 Tiers (tier 2's or tier 3's) in a 120 day rolling period, their account automatically becomes suspended for 4 days. The DA must complete a re-training and will receive points according to our policy.
Tier 1 - most severe
These are categorized as severe actions that result in the immediate inactivation of the DA’s account and they can no longer deliver on behalf of Amazon for their DSP.
Examples:
Threatening behavior, Urinating in public, stealing packages.
Tier 2 - less severe
Package delivery defect with evidence such as a video, picture, POD, law enforcement report, call/video recording confirming DA’s behavior, or text/email confirming DA’s fault.
Examples:
Not following customer delivery notes along with photo evidence, damaging customer property.
Tier 3 & Coachings - least severe
Package delivery defect with just Customer or station personnel witness/discovery (no photo evidence).
Examples:
Leaving bags behind at a property without photo evidence provided, not following customer delivery instructions on several occasions in a given week and customer has given bad feedback in the app.